Solution Consultant Be the one building AI-powered experiences where they matter most. Genesys helps organizations create better customer experiences through AI-powered experience orchestration. As a Solution Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps powered by AI. What you will be doing Run workshops with business users to uncover gaps and opportunities, define projected perks, and present outcomes to stakeholders. Lead technical discovery to identify where AI can improve customer experience, operational efficiency, and measurable business outcomes. Create customized demos and tell the story that showcases the solution. Support solution designs for customer experience use‑cases — including self‑service, agent assistance, journey management,



and back‑office automation — that may combine LLMs, deterministic workflows, orchestration, fallback strategies, and human handoff patterns. Help customers ground AI responses in trusted enterprise data through knowledge and content strategies, and articulate trade‑offs across accuracy, latency, cost, and governance. Build and deliver compelling technical demonstrations and presentations that explain AI capabilities, integration points, and business impact. Support sandbox and trial engagements, AI prototypes, and value assessments to help customers validate use cases, integrations, and success criteria. Collaborate with

📌 Solution Consultant (Toronto)
🏢 Genesys
📍 Toronto