Lead the luxury service initiative at Holt Renfrew as a Manager of Sales and Service. This role focuses on operational excellence and enhances customer engagement through multiple sales channels.
In your role, you'll be responsible for the successful delivery of sales and service programs tailored for the luxury market. By managing program components and ensuring effective communication with store teams, you'll streamline operational processes that enhance customer experiences. Your ability to collaborate with various functions will ensure alignment and execution of strategic goals throughout the store network.
Key Responsibilities:
• Oversee sales and service program initiatives
• Create transparent execution tools for staff




• Assess and enhance program adoption and impact
• Drive clienteling and omni-selling strategies
• Coordinate training for staff to support service standards
Requirements:
• 5–7+ years in retail sales or service roles
• Relevant post-secondary degree in a related field
• Proven project management expertise
• Strong cross-functional communication skills
• Commitment to luxury service and continuous improvement
Lead key sales initiatives and ensure service excellence at Holt Renfrew.
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📌 Manager, Omni-Channel Sales & Service (Toronto)
🏢 Holt Renfrew
📍 Toronto