Norton Rose Fulbright seeks a Director of IT Support to manage its IT services in a flexible work environment. This position is pivotal in enhancing user satisfaction and operational efficiency across various teams.As the Director, you will lead multiple IT support teams, maintaining a focus on performance and quality management. Your responsibilities involve establishing solid communication with business leaders, ensuring service levels meet expectations, and creating training initiatives for staff development. With your extensive experience,



you will handle escalations and provide valuable insights to improve service delivery.Key Responsibilities:Oversee support team coordination and performanceBuild partnerships with senior business leadershipEnsure compliance with IT service quality standardsMonitor and resolve ERP support incidentsLead major incidents and communicate effectively with stakeholdersRequirements:12+ years of experience in IT support8+ years in management capacitiesStrong track record in ITIL service frameworksCapacity to manage demanding workloads efficientlyBilingual (English/French) ability is a strong assetJoin a forward-thinking firm committed to diversity and inclusion while delivering premier IT support.#J-18808-Ljbffr

📌 Hybrid Director Of It Support Role (Toronto)
🏢 Norton Rose Fulbright
📍 Toronto