Overview

Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an award‑winning dealership located in Alberta and British Columbia. For 50 years we have empowered customers with reliable transportation solutions and are committed to delivering exceptional quality and service. We are seeking a Service Manager for our Calgary 61 Ave dealership.

Service Manager Responsibilities

The Service Manager’s main responsibility is to proactively develop and manage the service department business and operations to maximize customer and employee satisfaction and to contribute positively to business performance and profitability.

Service Department Management

- Set routines for planning and following up on meetings
- Carry out pulse meetings
- Verify an efficient flow of authorized work in the service shop, ensuring quality and documentation
- Develop, implement, and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the service department
- Monitor the ongoing condition of service shop tools and equipment, arranging purchase, repair, and calibration
- Monitor Dedicated Customer Service and My International Dealer adoption and utilization, addressing any deviations
- Monitor and handle deviations, initiate proper actions and escalations
- Coordinate with the parts department to ensure parts availability and adherence to service exchange and warranty parts procedures
- Manage the service department facilities
- Create and manage schedules and shifts

Service Department Customer Relations / Sales

- Build and maintain the right level of relationships with customer representatives
- Monitor the department’s processing of complaints and process major or complicated complaints




- Assist service department personnel and customers regarding technical issues
- Participate in meetings with key customers when required

Service Department Follow Up Results

- Manage and analyze the service department’s running costs and expenses budget
- Regularly follow up on service business and financial results
- Set, monitor, maintain, and follow up on KPIs
- Ensure compliance for all applicable licenses for the service department, including renewals and emerging licenses and certifications required
- Analyze current standards to identify and present opportunities for improvement of the service department
- Proactively initiate improvement activities, ensuring conditions are in place to achieve departmental goals
- Review warranty performance and financial impacts, addressing any procedural or training opportunities

Service Department Leadership

- Protect the employee’s and company’s reputation by keeping information confidential
- Nurture a culture where diverse perspectives are welcomed, collaboration is encouraged, responsibility is shared, and continuous learning is the norm
- Facilitate and encourage the team to maintain and enhance professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in skilled societies, leading by example
- Contribute to the business goals by accomplishing related results and participating on projects as needed

Qualifications

- Proven dealership experience in a management role
- Strong mechanic experience with comprehensive mechanical knowledge
- Excellent customer service skills
- Ability to lead a team effectively
- Experience in truck repair and maintenance
- Skills in upselling and sales are advantageous
- Basic cash handling skills are preferred but not essential

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📌 Service Manager (Calgary)
🏢 Bosch Truck Group / Bosch Idealease
📍 Calgary