Sandpiper Resort, located in Harrison Mills, BC, offers a blend of rustic charm and up-to-date luxury. Nestled in a picturesque setting, the resort features an acclaimed 18-hole golf course, elegant accommodations including historic inns and luxury cabins, and a renowned dining experience at the River’s Edge Clubhouse Restaurant. Ideal for weddings, events, and serene getaways, Sandpiper Resort promises an unforgettable stay amidst the stunning beauty of the Fraser Valley.
Position Summery:
We are seeking a dedicated part time Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and creating a welcoming atmosphere.
Key Skills:
Friendly and welcoming personality in person and over the phone
Leadership skills with a proactive approach to customer service
Ability to work independently and as part of a team
Strong multitasking and problem-solving skills
Reliable, punctual, and well-organized
Computer skills required
Responsibilities:
Gain a strong understanding of the resort's facilities,
services, and the local area
Assist guests with check-in, check-out, special requests, and basic clerical tasks
Communicate effectively between departments to ensure timely completion of requests and tasks
Answer phone calls and emails promptly and relay messages accurately
Process payments accurately and efficiently
Handle guest complaints with patience, compassion and professionalism
Availability to work any day of the week, including holidays.
Requirements:
Experience in customer service, particularly in hotels, reception, or tourism, is an asset
Passion for providing excellent customer service
Able to multi-task and effectively work in a rapid passed environment
Able to stay focused and work well under pressure
Weekends and Holiday availability is required