Abrams Towing is seeking a reliable, organized, and customer-focused Dispatcher to join our Ottawa team. This is a full-time position covering overnight and weekend shifts.
Responsibilities
Answer incoming calls and gather accurate service information
Dispatch drivers efficiently based on location, priority, and availability
Monitor active calls and keep customers informed
Communicate clearly with drivers, customers, police, and roadside-assistance partners
Enter and update information accurately in the dispatch system
Remain calm and qualified in urgent or high-pressure situations
Complete shift reports and communicate outstanding calls to the next dispatcher
Qualifications
Strong communication and customer-service skills
Excellent organization and attention to detail
Ability to multitask and make sound decisions in a quick-paced environment
Comfortable working independently during overnight hours
Dependable and able to work the full scheduled shift
Basic computer and data-entry skills
Dispatching, towing, transportation, or call-centre experience is an asset
If you are dependable, calm under pressure, and enjoy helping people, we would like to hear from you.