Precise Park Link has been a leader in Canada’s parking industry for over 30 years. Our expertise has evolved into urban mobility intelligence, supporting innovative solutions across public transit, parking, and electric vehicle charging infrastructure.
Position Summary
Reporting to the Team Lead/Supervisor, the Customer Care Associate plays a key role in supporting parking operations and ensuring a positive customer experience. This includes assisting customers with parking facilities, resolving inquiries, and maintaining operational standards.
Key Responsibilities
Provide in office customer assistance and guidance
Respond to customer inquiries via phone and email
Address complaints with empathy and professionalism
Monitor security systems and report suspicious activity
Troubleshoot parking equipment issues
Maintain accurate cash and parking records
Enroll/cancel I-PASS for payroll staff and coordinate with payroll
Follow company policies, procedures, and communication standards
Respond promptly to equipment damage reports and initiate service requests
Perform additional duties as assigned by management
Qualifications
High school diploma or higher education
Basic computer proficiency (Windows, MS Office)
Valid driver’s license and access to a vehicle
Previous customer service experience is an asset
Strong interpersonal and communication skills (written and verbal)
Professional demeanor with a positive and inclusive attitude
Effective problem-solving and decision-making abilities
Ability to multitask and remain composed in fast-paced settings
Flexible and adaptable to different shifts and work locations
Attributes
Assertive and self-motivated
Strong organizational and time-management skills
Collaborative team player
Neat and qualified appearance
Ability to work independently while following instructions accurately
Precise Park Link is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes. We accommodate applicants under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please inform the Resource Department of any accessibility needs.
Pay: $18.00 per hour
Work Location: In person
📌 Customer Care Associate Burlington
🏢 Precise parklink
📍 Burlington
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