Job Overview
We are seeking a dedicated Patient Care Coordinator to join our healthcare team. This vital role involves managing patient interactions, coordinating appointments, and ensuring a smooth flow of communication between patients and medical staff. The ideal candidate will have strong organizational skills, excellent communication abilities, and familiarity with medical office procedures. Prior experience in dental or medical offices is preferred, along with knowledge of electronic medical records. This position offers an chance to contribute to quality patient care in a professional and supportive environment.
Duties
Greet patients and assist with check-in and check-out processes
Schedule, confirm, and reschedule patient appointments efficiently
Maintain accurate and up-to-date patient records using electronic medical records systems
Communicate effectively with patients regarding treatment plans, insurance, and follow-up care
Coordinate with healthcare providers to ensure seamless patient flow
Manage phone calls, emails, and other correspondence related to patient care
Assist in billing processes and insurance verifications as needed
Ensure compliance with healthcare regulations and office policies
Skills
Proficiency in medical terminology and understanding of healthcare procedures
Prior experience working in a Physio or dental office setting
Familiarity with Jane booking system
Strong organizational skills with attention to detail
Excellent verbal and written communication abilities
Office experience demonstrating proficiency in administrative tasks
Ability to multitask efficiently in a rapid-paced environment
Compassionate attitude with a focus on patient satisfaction
This role is essential for maintaining high standards of patient care and operational efficiency within our practice. We value professionalism, attention to detail, and a proactive approach to supporting both patients and staff.