Job Summary

We are seeking a dedicated and personable Customer Service representative to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional support and ensuring a positive experience. The ideal candidate will possess solid communication skills, be bilingual in English and Spanish, and have a passion for helping others. This position offers an opportunity to develop your skills in a dynamic environment while contributing to customer satisfaction and company success.

Duties
Respond promptly and professionally to customer inquiries via phone, email, or chat channels
Assist customers with product or service information, troubleshooting, and issue resolution
Perform data entry accurately to update customer records and transaction details
Engage in upselling and sales opportunities by understanding customer needs and recommending appropriate solutions
Maintain excellent phone etiquette and communication skills to ensure a positive interaction
Analyze customer feedback and interactions to identify trends and improve service quality
Support multilingual customers by providing assistance in both English and Spanish




Collaborate with team members to ensure consistent service delivery and meet departmental goals

Requirements
Solid communication skills with the ability to convey information clearly and professionally
Bilingual proficiency in English and Spanish is highly preferred
Experience in customer service, sales, or related fields is advantageous
Skills in data entry, analysis, and upselling techniques are desirable
Excellent phone etiquette and interpersonal skills
Ability to handle multiple tasks efficiently while maintaining attention to detail
Robust analysis skills to assess customer needs and provide tailored solutions
Flexibility to work in a fast-paced environment with a focus on customer satisfaction

This role offers an engaging work environment where your communication skills can make a real difference. We value proactive individuals who are eager to grow their career in customer service while delivering outstanding support to our clients.

Pay: $17.85-$21.00 per hour

Benefits:
Paid time off

Work Location: In person

📌 Customer Service Pemberton (Canada)
🏢 AMIV6 Enterprise
📍 Canada