Job Description: Providing a high quality of customer services, the bilingual customer service agent will assist with the overall client experience.
Answer all incoming questions and complaints
Assume all duties and administrative tasks during opening and closing hours
Soothe clients by being patient and understanding
Receive inbound calls (approximately 40 per day)
Serve as the first point of contact for clients
Maintain a positive relationship and open communication with the team

Specific Knowledge, Skills and Abilities
Research and problem solving skills, attention to detail; excellent interpersonal oral and written communication skills; multi-tasking and consistent ability to meet deadlines
Bilingual - flawless command of both English and French




Must be a team player who is comfortable working with others
Ability to use Microsoft Word, Excel, Outlook and PC law experience is an asset.
Solid work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced environment.
Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.

Must have minimum 2 years experience in a rapid paced office workplace.

Must be flexible to work 8 hour shifts Monday to Friday between 8am to 8pm.

📌 Bilingual Customer Service And Administration Toronto
🏢 Law Assist Canada
📍 Toronto