Join Sun Pharma as a Senior Manager, Customer Service Canada Commercial to enhance patient care through superior service. Oversee a skilled team in a hybrid work environment.

In this pivotal role, you will lead a team of five Customer Service Representatives, ensuring efficient order management and customer support in compliance with strict industry regulations. Collaborate with various departments to foster operational excellence and improved service delivery for both Cutting-edge Brands and Generics.

Key Responsibilities:
Lead team development and performance management initiatives
Manage daily operations, customer inquiries, and resolutions
Analyze data to identify service improvement prospects




Ensure adherence to Positive Distribution Practices (GDP)
Collaborate with sales and logistics to manage supply chains

Requirements:
7+ years of customer service experience in healthcare
5+ years in leadership roles managing teams
ERP system proficiency, particularly SAP
Strong strategic and operational execution skills
Bilingual candidates are preferred

Leverage your leadership skills to bolster customer service operations at Sun Pharma, ensuring compliance and enhanced customer satisfaction.
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📌 Senior Customer Service Management Role Brampton (Canada)
🏢 Sun Pharmaceutical Industries
📍 Canada