Elevate guest satisfaction as the Guest Experience Manager at Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown. Oversee daily hotel operations and ensure exceptional service delivery.
In this role, you will manage guest relations, swiftly addressing concerns while coordinating with various departments to uphold Marriott’s Brand Standards. This position requires robust leadership skills and a commitment to creating a positive work setting where your team can thrive.
Key Responsibilities:
Provide exemplary service to guests and associates
Act as primary contact for escalated guest concerns
Manage daily operations across hotel departments
Conduct walkthroughs ensuring standards compliance
Prepare shift reports for senior leadership
Requirements:
Minimum two years in a supervisory or management role
Graduate of a Hospitality program or equivalent
Robust leadership and problem-solving skills
Excellent PMS system knowledge
Ability to work well under pressure
Drive exceptional guest experiences and cohesive team dynamics at Dorian, where service excellence is a core value.
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