Director, Customer Success Management – Salesforce
Join Salesforce in leading the strategy for Signature Success Plan renewals and growth across teams, aligning closely with Territory, Renewals, and Success Plan Sellers.

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. It focuses on ambition, action, and innovation, with AI and core values at the heart of everything we do.

Position Description
We are looking for a leader to join our Tableau Team in our Regulated Industries Portfolio (Specifically Canada (CAN) and Financial Services (FINS)) in Account Success. The role leads the strategy for Signature Success Plan renewals and growth across teams, aligning closely with Territory, Renewals, and Success Plan Sellers. An ideal candidate has a strong background in Customer Success strategies, trends, and outcomes at the enterprise level.

Responsibilities

Lead a team of Customer Success Managers, fostering growth and excellence

Address and resolve customer blocking issues in collaboration with individual contributors

Partner with sales teams and renewals to execute strategies for Signature Success Plan renewals across teams; develop a point of view for Signature value to help grow Signature within the Tableau team in the CAN/FINS portfolio

Work closely with peers and selling partners on capacity planning for Signature obligations including resource allocation, forecasting, and staffing

Align customer allocations with Signature coverage, manage team‑based allocations, and synchronize additional cloud resources as needed

Collaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing training

Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leaders





As a Portfolio Leader, monitor key performance indicators, including Customer Health using Customer Success Score and Salesforce Loyalty

As a Portfolio Leader, be responsible for delivery metrics, ensuring consistent progress and results

Ensure teams are proficient in New Product Introductions (NPI) and Current Service Introductions (NSI) initiatives

Preferred Qualifications And Skills

Possess a minimum of 8+ years in leadership roles with direct experience in customer success and team management

Exhibit strong critical thinking and ability to use data and insights to identify industry trends and risks

Demonstrate excellent communication skills and be a strong collaborator, bridging across various teams and levels

Showcase a proven track record in talent management, including recruitment, retention, and development

Familiarity with Salesforce's product offerings, services, and regulated industries

Experience with Tableau products, or competing platforms such as Microsoft Power BI, Looker, Qlik, MicroStrategy, Domo

Experience leading efforts of cross‑functional teams to facilitate resolution or disposition of customer needs or projects

Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All decisions at Salesforce are made on the basis of merit, competence, and qualifications, and are free from discrimination. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, and all other employment processes.

For British Columbia‑based roles, the base salary hiring range for this position is CAD 165,800 to CAD 240,400.

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📌 Director, Customer Success Management (British Columbia)
🏢 Salesforce
📍 British Columbia