Elevate customer success at Clio as a Senior Manager focusing on applications and AI innovations. Transform the post-sale journey for legal specialists with a dedicated technical approach.

This senior position is available in Vancouver, Calgary, Toronto, or as a remote role throughout Canada. As a hands-on leader, you will manage the Customer Success Platforms, driving technology and AI applications. Collaborate with multiple stakeholders to ensure seamless integration and superior customer experiences.

Key Responsibilities:
• Lead and mentor the Customer Success Platforms team
• Own Salesforce Service Cloud and customer success stacks
• Build AI agents and customer support automations




• Oversee vendor management for AI technologies
• Partner with Datateams on customer success data strategies

Requirements:
• 5+ years Salesforce Service Cloud experience
• 3+ years leading technical teams in a platform role
• Proficient in Git and pull request methodologies
• Robust understanding of AI development tools
• Experience with SaaS product vendor management

Bring your expertise in AI and customer success to Clio, enhancing legal technology solutions for better accessibility.
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📌 Ai Focused Senior Manager At Clio Calgary (Canada)
🏢 Clio
📍 Canada