The opportunity
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The Internal Communications, Service Line Lead sits within the Communications & Engagement pillar of EY Canada’s Brand, Marketing and Communications (BMC) team.

In this role, you’ll lead a team of communications professionals to support high quality communications across our Service Lines: Assurance, Consulting, EY-Parthenon and Tax. You will shape strategic storytelling that connects people to growth ambitions and enable client impact.

We’re looking for a proactive, dynamic leader with experience of managing senior stakeholder relationships. This is a role best suited to a strategic communicator who thrives on solving complex problems, working at pace, and using innovation — including AI — to elevate impact. Here’s how to know if this opportunity might be for you.

Reporting to the Associate Director, Internal Communications Leader, you will lead internal communications strategy and execution across Service Lines, acting as a trusted advisor to senior leaders and a connective force across the firm.

You will be expected to anticipate needs, shape solutions, bring fresh thinking — not simply respond to requests — and inspire a team of communications professionals.

This job posting relates to an existing vacancy within our organization.

Your key responsibilities

Act as the primary internal communications advisor for Service Lines building strong relationships with senior leaders and their teams

Proactively identify communication opportunities aligned to Service Line strategy, transformation initiatives and performance priorities

Translate complex, technical subject matter into clear, compelling and actionable internal communications

Design and deliver integrated communications across channels including leader messages, webcasts, intranet, video, presentations and campaigns

Partner with other stakeholders to ensure messaging is aligned, timely and effective

Measure effectiveness and continuously improve approach based on data and feedback

Form meaningful relationships across the Communications & Engagement pillar and Brand,



Marketing and Communications team overall to deliver impact

What we’re looking for

A proactive, solutions‑driven communicator who brings ideas and recommendations — not just execution

Proven experience advising senior leaders with confidence and professional judgement

Comfort operating in ambiguity and simplifying complexity

Strong writing, storytelling and stakeholder management skills

Demonstrated interest in using AI as a competitive advantage in communications

Experience working in a matrixed or professional services environment

A passion for people management and upholding team culture

Skills and attributes for success

A strategic mindset focused on initiating new ideas and stories to elevate the EY brand

10+ years of relevant experience, including at least 3+ years managing a team

Bachelor’s degree with a Communications or related major; Masters an asset

Deep understanding and proven experience with corporate communications

Best-in-class skills in writing, editing, consulting, influencing, consensus‑building and interpersonal communication

Impeccable attention to detail, exceptional organization and project management and a robust commitment to delivering excellence individually and at the team level

Proven ability to work at both strategic and tactical levels to deliver outcomes that drive business objectives

Strong business acumen, executive presence and leadership skills

Ability to think outside the box and operate with a sense of urgency in developing engaging and innovative communications that resonate across different channels

A strong ability to maintain discretion and confidentiality at all times when dealing with highly sensitive business matters or proprietary information

Superior ability to contribute to communications deliverables while simultaneously managing, coaching and motivating a team of communications professionals





Capacity to manage multiple initiatives while meeting deadlines with a keen focus on the client at the centre of everything you do

Proficiency in Microsoft suite of products, including PowerPoint, Excel, Word, Outlook, Teams, SharePoint

Ideally, you’ll also have

The ability to navigate a highly matrixed organizational structure and make strategic connections to help drive success

Experience in measuring, tracking and reporting the effectiveness and results of initiatives to demonstrate impact

An aptitude to explore emerging technologies to achieve goals and stay at the forefront of leading communication practices

Broad familiarity with business trends, including but not limited to those relevant to professional services firms

Bilingualism in English and French is an asset

What we offer you
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

Toronto: $92,300 - $142,300

Are you ready to shape your future with confidence? Apply today.

Inclusiveness at EY
Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

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📌 Assistant Director, Internal Communications - Service Line Lead (14-month contract) (Ontario)
🏢 EY
📍 Ontario