Flight Centre – Human Resources Business Partner / Employee Relations, Lvl II

Location: Toronto, Canada

About The Opportunity

We’re seeking an experienced HR professional to serve as a lead HR Business Partner for Flight Centre Canada. The role focuses on employee relations, strategic HR support, and fostering a fair, consistent workplace culture.

Key Responsibilities

- Serve as a trusted advisor to leaders, providing guidance on people matters, policy compliance, and performance management.
- Manage a high‑volume employee relations caseload: intake, investigation, documentation, resolution, and trend analysis.
- Conduct impartial investigations, including planning, interviewing, fact‑gathering, reporting, and closing.
- Coach managers on progressive discipline, performance improvement, and difficult conversations.
- Assist with the rollout and adoption of Workday HRIS, including training and data maintenance.
- Support HR operations: policy updates, process improvements, and broader HR programs such as compensation, benefits, and leadership development.
- Collaborate on change management initiatives and ensure HR practices meet provincial requirements.
- Promote a safe, inclusive, and accessible work environment for all employees.

Experience & Qualifications

- 3–6 years of progressive HR experience with strong knowledge of policies, procedures, and best practices.




- 2–4 years of direct experience in employee relations, investigations, performance management, and leader coaching.
- Demonstrated ability to manage sensitive and complex people matters with discretion and sound judgment.
- Excellent written, verbal, and reporting skills with strong attention to detail.
- Influential, collaborative, and able to partner with stakeholders at all levels.
- Balance tactical HR delivery with strategic thinking; resilient and adaptable in ambiguity.
- French language skills preferred but not required.

Perks

- Generous paid time off and travel perks/discounts.
- Health & Wellness Programs and Employee Financial Wellness Services.
- Group benefits: extended health care, dental and vision, gender‑affirming care, fertility care.
- Insurance: life, AD&D;, critical illness, long‑term disability.
- Employee Assistance Program, RRSP/RPP with matching.
- Tuition Reimbursement Program and Employee Share Plan.
- Global career opportunities across a network of brands and businesses.

We welcome applications from candidates with diverse experiences.

We are committed to providing a barrier‑free pathway throughout our recruitment process. Please advise us about accommodation needs at any point by contacting our Recruitment Team at

Applications close on 17 Jul 2026 Eastern Daylight Time.

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📌 Flight Centre - Human Resources Business Partner / Employee Relations, Lvl II - Toronto, Canada
🏢 Flight Centre Travel Group Canada
📍 Toronto