Job Title: Support Analyst – Hyland Brainware OCR
Term: Contract
Role Overview We are looking for a Support Analyst with hands‑on experience in Hyland Brainware Intelligent Data Capture (OCR) to support and optimize enterprise document processing solutions. The role involves OCR support, SAP integration, and continuous improvement of data extraction and validation workflows, with a focus on Accounts Payable Shared Services .
Key Responsibilities Provide L2/L3 support for Hyland Brainware OCR platform
Troubleshoot OCR, data extraction, classification, and validation issues
Support and maintain SAP and enterprise system integrations via APIs
Monitor performance, ensure SLA compliance, and drive stability improvements
Collaborate with business teams on AP Shared Services processes
Support releases, testing, and hyper‑care activities
Document configurations, SOPs,
and troubleshooting procedures
Required Skills Robust experience with Hyland Brainware Intelligent Data Capture
Expertise in OCR, document classification, and data extraction
SAP integration and API troubleshooting experience
Knowledge of Accounts Payable Shared Services
Excellent problem‑solving and communication skills
Preferred Experience with Intelligent Document Processing (IDP) and OCR tools
Familiarity with workflow automation, RPA, and ITIL
Exposure to ML‑driven OCR accuracy and continuous improvement
Leadership (Nice to Have) Team leadership across global teams
Experience with Agile, SDLC, and CI/CD
Client‑facing and SLA management experience