Opportunity
Working with a team supporting our Appraisal teams, including Technical Specialists and field and desk appraisers, the successful candidate will lead, motivate and support their people in the delivery of customer‑focused service.

What You’ll Do

Establish a customer‑first culture, actively coaching team members in delivering a superior customer experience.

Keep staff informed of all changes in appraisal procedures and anti‑fraud initiatives.

Review all claims transactions for accuracy and provide authority within designated limits.

Responsible for building the team’s skill, capability and development of action plans to close knowledge or experience gaps.

Effectively advise and deliver on expectations with claims escalation matters and ensure they and the team provide prompt, proactive and efficient customer service.

Meet National Appraisal performance expectations that are set on an individual and team basis and contribute to the overall team success.

Complete ongoing ride‑alongs, file audits, and claim reviews.

Accountable to ensure direct reports are in compliance with required service level targets and standard operating procedures.

Effectively coach the team to collaborate as one Claims team to meet the customer’s needs.

Work jointly with the Senior Claims Leader to establish and lead claims initiatives when applicable.

What You’ll Bring

Continuously improve the system and enable our people to be brilliant for the customer.

Run workflow in and out of the system to meet customer demand.

Champion a systems thinking approach across the team.

Be credible and know how to handle an appraisal from start to finish.

Continuously identify, measure,



and develop the performance of individuals, the team, and the system using data.

Observe from within the work how the current system works to reduce failure, remove waste and improve our methods.

Be skilled at handling people, policies, and practices.

Provide guidance, coaching, and support to our people, developing them to be the best they can be.

Have brilliant two‑way conversations that are honest and transparent.

Develop, manage, and maintain relationships with internal and external partners.

What You’ll Get

The salary band for this position ranges from $90,000 to $115,000. Individual salary is determined by factors such as job‑related knowledge, skills, and experience, as well as internal equity.

Compelling rewards package including base compensation, eligibility for an annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Hybrid flexible work model.

Outstanding career development opportunities.

Support for your career development education.

Competitive vacation package with the option to purchase 5 extra days off per year.

Employee‑driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

Corporate wellness programs to support our employees’ physical and mental health.

EEO Statement
Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

#J-18808-Ljbffr

📌 Front Line Leader - Auto Claims Appraisal (Ontario)
🏢 Aviva Canada
📍 Ontario