About The Role
We are looking for a Mandarin and/or Cantonese speaking Customer Experience Leader, Personal Insurance to join our growing team.

What You’ll Do

Responsible for all day‑to‑day team management.

Manage the Personal Insurance operations for your respective team to achieve growth and profitability targets.

Implement and monitor Personal Insurance objectives with respect to commission revenue, policy count, accounts receivable and quality of the books of business and expenses.

Communicate, implement, and monitor strategies to ensure goals and objectives are attained.

Work with other Personal Insurance Managers and your Regional Leader to ensure the quality of services and sales meets expected standards.

Collaboratively analyze and resolve quality and customer service and sales problems to deliver on our Customer Value Proposition.

Accountable for overall staffing and leadership of the team – motivate staff to participate in company objectives and keep front‑line staff informed of changes or new directions.

Develop succession planning for all key positions.

Responsible for the general administration of the team, including but not limited to IT, payroll and human resource changes and management.

Provide ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports.





Support the marketing and/or advertising initiatives and sales trade shows for your respective teams.

What You Bring To The Table

Post‑secondary education.

5–8 years or more insurance industry experience, with extensive personal lines experience.

Minimum 3 years management experience.

CIP or CAIB designation preferred.

Knowledge of Brokerage Management services and tools (EPIC).

Strong customer focus; understand the needs of the customer (internal and external); possess strong communication and people skills.

Demonstrated ability to handle multiple priorities successfully.

Strong analytical and organizational skills.

Benefits

Flexible work arrangements.

Multiple benefits to support physical and mental wellbeing, including a wellness account.

Share plan and other savings options.

Compensation
Salary range: 87,200 – 106,600 CAD per year (35‑hour workweek).

Incentive plan: annual bonus target 12% of base salary, with potential payout up to 200% based on personal and company performance.

Employee Share Purchase Plan (ESPP) – BrokerLink matches a portion of contributions.

Group RRSP and DPSP with company matching for long‑term security.

Equal Chance Employer
We are an equal‑opportunity employer. BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

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📌 Leader, PI Customer Experience (Ontario)
🏢 BrokerLink
📍 Ontario