Environmental Services Manager/Support Services Manager

Key Responsibilities

Achieving resident & family satisfaction and employee engagement targets

Ensuring that health & safety risks to residents, employees and the general public are minimized or eliminated

Ensuring that installed equipment is maintained in working order or serviced as required

Ensuring that capital spend and department budget are within established guidelines

Collaborating with the Executive Director and leadership team to maximize resident satisfaction

Managing: hiring, training and engaging a team of environmental services staff to deliver quality service to residents

Complying: maintaining environmental services in compliance with regulations and company policies and processes

Leading, mentoring and helping the environmental services team as required (hands‑on leadership)

Building and maintaining robust relationships with residents, employees, managers, regional team and vendor partners

Responding with HEART – Hear, Empathize, Acknowledge, Respond, Thank

Qualifications





Post‑secondary degree or diploma in a related field or equivalent (required)

Minimum of two (2) years’ experience in a managerial or supervisory capacity in environmental services/maintenance in a unionized environment (preference given to long‑term care or healthcare settings)

Must be enrolled or willing to enroll in the Property Admin Certificate (PAC) program

Knowledge of building systems including basic plumbing, electrical, mechanical, HVAC and emergency systems (operator certification or journeyperson considered an asset)

Knowledge and experience with evidence‑based practices in housekeeping, laundry and maintenance, and strong ability to manage a budget and financial spend

Values of respect, integrity, compassion and excellence, and a passion for working with seniors

Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one

Time Type: Full time

#J-18808-Ljbffr

📌 SUPPORT SERVICES MANAGER I (Quebec City)
🏢 Extendicare
📍 Quebec City