Become an integral part of Harry Rosen as an Assistant Operations Leader in Toronto, Ontario. Focus on team leadership, efficient process management, and superior customer service.

In this full-time role, you will work alongside the Operations Leader to schedule and guide teams, ensuring compliance with retail standards and optimizing operations. This position emphasizes developing non-selling roles, enhancing team performance metrics, and maintaining a high standard of customer service. Your expertise will drive significant improvements and engagement across teams.

Key Responsibilities:
• Design schedules to maximize productivity and control costs
• Ensure that team members meet service standards
• Analyze transaction errors in collaboration with store leadership




• Oversee timely payroll processing and non-selling expenses
• Provide regular coaching to achieve operational excellence

Requirements:
• 3-5 years of experience in retail leadership
• Solid focus on customer satisfaction and service excellence
• Experience in coaching and performance plan implementation
• Excellent communication skills and a collaborative spirit
• Understanding of inventory management in retail environments

Contribute to the success of Harry Rosen by enhancing operational processes and the overall customer experience in luxury menswear.
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📌 Lead Operations in Luxury Retail (Ontario)
🏢 Harry Rosen
📍 Ontario