Overview
Reliable and engaging. As a Director of Front Office, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
Responsibilities
Lead and supervise the day‑to‑day operation of the department to ensure service standards are followed with friendly and engaging service
Assist the Assistant Front Office Manager and Front Office Manager in all aspects of the department and ensure service standards are followed
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Ensure employees are informed daily about priorities to personalize service
Other duties as assigned
Physical Demands
Frequent sitting throughout shift
Occasional lifting and carrying up to 20 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Ability to focus attention on guest needs, remaining calm and courteous at all times
Qualifications & Experience
Highly organized, results‑oriented with the ability to be flexible and work well under pressure
Service focused personality is essential
Previous experience in a similar leadership role is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem‑solving abilities and the ability to lead by example
Degree or Diploma in Hospitality Management is an asset
Perks
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like Mental Health (up to $5,000/year) for full‑time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full‑time permanent status employees
Employee travel program with discounts on room rates, as well as on food & beverage at Fairmont & Accor properties worldwide
Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities
Career development opportunities with national and international promotion opportunities. The sky is your limit