Quandri is transforming the insurance experience for policyholders across North America by providing AI to the industry’s critical stakeholders - insurance agencies and brokerages. Insurance agents are the lifeblood of the insurance industry, and are where most Property & Casualty insurance is sold and serviced. Yet, there are forces making it harder than ever for them to operate; more consolidation, rising talent crisis, increasing complexity of insurance and the AI revolution are significant challenges for how agencies have typically operated.

We’re making insurance better for policyholders, while helping insurance brokerages deliver a better client service, grow faster, and harness AI so that they control the future of insurance distribution.

Why join us?

Have a deep customer focused mindset

Can operate in a fast paced environment where change and innovation is a constant

Take high levels of ownership in everything you do

Have AI-first thinking and want to apply AI to solve the world’s problems of tomorrow

Operate with urgency, and aren’t afraid to move fast and make some mistakes along the way

Are low ego, and believe more in achieving the best outcome for our customers and achieving big goals as a team

Want to have a big impact, and are not content with making changes at the edges

About the Role
The Implementation Manager is responsible for implementing the Quandri platform for a wide range of customers, from SMB to Enterprise. The role will lead at all stages of the implementation journey for both new and existing customers. You will leverage your past experience leading customer-focused software initiatives to deliver implementations that enable customers to achieve outstanding results from their partnership with Quandri.

What you’ll do:

Manage implementation projects and client onboarding from start to finish

Lead implementation activities, including kickoff, discovery, configuration, testing, and training





Communicate progress via our CRM throughout the implementation process to ensure the customer understands the progress towards their deployment date

Provide a from Implementation to CS, ensuring customer expectations are met and transitions are efficient and customer focused

Confirm and document customer goals and success metrics as customers exit the sales cycle and enter implementation

Facilitate technical requirement gathering and deliver customer feedback to the product team when necessary

Effectively manage and communicate changes in project scope, budget or schedule

Utilize internal tools such as HubSpot, Sybill, and GDrive to track all customers in deployment and their progress

Work with the Product team to continually improve customer time-to-value

Develop scope of work documentation that marries customer expectations with internal delivery resources

Identify change management opportunities to improve user training & adoption

Become an expert in our products and know all required technical details to successfully implement our products

Understand the fundamentals of the insurance broker landscape and the day to day broker processes that Quandri improves

Understand key elements of the AMS systems our customers use that are relevant to our implementation

Provide insights and feedback from our customers to the Customer Success and product team to help shape our product refinement

The right person for this role will have:

2+ years of experience successfully implementing software/SaaS systems

Bonus: experience in the insurance industry and/or working with Agency Management Systems

Outstanding project management skills and effective use of project management tools

Robust technical aptitude and curiosity to understand systems





Experience working with product and engineering teams to deliver implementations

Experience managing change management activities by clearly communicating the implementation process and providing amazing support and user training

Proven ability to convey technical subject matter to non-technical audiences

History of delivering exceptional customer service

Highly-developed written/verbal communication skills

Strong interpersonal and relationship-building skills

Proficiency in Microsoft Word, Excel, Powerpoint or G-Suite equivalents

Proficiency in using a CRM platform (HubSpot preferred)

Ability to handle multiple responsibilities and prioritize efficiently

Aptitude for technology and the ability to learn to use different software programs quickly

The ability to manage multiple customer projects

The ability to effectively listen and communicate with customers in a professional manner

Effectively present to customers and run engaging customer meetings

Well-organized with attention to detail

Demonstrate commitment and passion for creating positive customer-centric interactions

Compensation and benefits:

The range for base pay is $90k - $130k which is dependent on level of experience, performance and choice of stock option compensation

Employee stock options based on experience level

Comprehensive health benefits, including $500 Lifestyle Spending Account

Four weeks of paid vacation per year

Work anywhere in the world for 60 calendar days of the year

Parental leave top-ups: 6 months for birthing parents, 8 weeks for non-birthing parents (up to $100,000 annual salary)

Quandri is dedicated to fostering a diverse and inclusive workplace. As an equal opportunity employer, Quandri adheres to Canadian labour laws and does not engage in discrimination based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other status protected under Canadian law.

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📌 Implementation Manager (British Columbia)
🏢 Quandri
📍 British Columbia