Field Supervisor - Exiting Installations
The Field Supervisor (Service Leader) identifies opportunities through key customer contacts and industry information. The Field Supervisor (Service Leader) locates sources for the sale of company products and services, analyzes and reviews specifications and construction drawings to prepare estimates, prepares documentation for prospective clients, and ensures it is communicated appropriately. Field Supervisor (Service Leader) creates operational added value through the management of all resources in a satellite branch to meet business targets based on the policies and procedures established by the company.

Customer and Account Management

Build and maintain favorable client relationships

Ensure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution and interpret customer concerns in order to mobilise necessary internal resources while minimising cost and disruption

Portfolio Growth and Retention

Understand financial goals and expectations of the company, and meet and/or exceed assigned sales and customer objectives

Plan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while reflecting customer requirements and competitive offerings

Assemble and present information for service and fixed‑priced repair offerings

Identify and pursue potential customers to drive and support strategic growth objectives

Analyze customer needs and secure desirable business through application of company products and services

Work with owner and building management to obtain maintenance agreement, renewal of agreements and updates to their systems to meet current code requirements or through application of new technologies

Source, analyse, communicate and apply competitive data for competitive advantage and provide recommendations for market‑target pricing

Process Management and Administration

Develop sales proposals and prepare estimates for the sale of company products and services

Assure full utilisation of systems and follow best demonstrated practices (BDP)





Prepare and maintain required customer information and files in accordance with established procedures

Work in cooperation with Contract Control on sales contract agreements

Manage accounts receivable for assigned accounts

Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures

Safety and Supervision

Implement customer and company requirements for quality, performance reliability and passenger safety for each location under supervision

Ensure exceptional quality standards, training and performance of field personnel

Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development

Make sound judgements as related to motivation, training and work assignments for all employees within responsibility, while adjusting manpower to the minimum level and meeting or exceeding customer requirements

Coach hourly field employees on company methods of quality, productivity and safety

Monitor the work of all hourly field employees from both a quantitative and qualitative point of view

Review time tickets for accuracy and maintain vacation schedules

Persuade field employees to follow practices and procedures that foster teamwork and improve quality and productivity

Manage and support all service work in the area of responsibility within the framework of the financial budget

Process and Quality Management

Manage an ongoing program of field audits to assure conformance of performance standards of quality, completeness and safety

Implement route management strategy in support of assuring uniform application of preventative maintenance procedures while controlling manpower to the minimum level

Provide technical support to sales and field employees





Ensure ISO compliance

What you bring

Post Secondary – preferably in Business or Engineering

3-5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment

Proficient in MS Office

Coaching and Mentoring: ability to motivate and guide team members

Communication: Communicate clearly and articulately; Customer Service: demonstrate customer focus through improving performance; Leadership: possess solid leadership skills

People Management: Ability to select, train, supervise and evaluate staff

Persuasion: Persuasion is required both internally and externally. Employees and customers must be motivated to act or react in a manner to support credibility

Presentation: Ability to present materials clearly

Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements

Teamwork: Ability to interact with all levels and be an integral part of the operation

Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things

This posting is for an existing Vacancy
Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.

The targeted pay range for this position is: $95,000 to $115,000.

The targeted pay range listed reflects base pay only and does not include bonuses, sales incentives, or benefits. Full-time employees may also be eligible for a company bonus, which depends in part on both company and individual performance. In addition, Schindler offers a comprehensive benefits package to eligible employees.

We do not use artificial intelligence in our hiring process.

What’s in it for you?

Competitive Salary (commensurate with experience)

Competitive Bonus Incentive Program or Commission Plan

Wide range of professional and leadership development opportunities

Competitive Extended Health, Dental & Vision Plans

Generous Paid Time Off Plans

Tuition Reimbursement Program

Competitive Group RRSP with Company Match

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📌 Field Supervisor - Existing Installations (Service Leader) (Alberta)
🏢 Schindler Group
📍 Alberta