Job Description
As a Bilingual Customer Success Specialist, you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

Primary Responsibilities

Analyze software usage and provide feedback and solutions for ongoing and prospective business situations

Improve operations, efficiencies, profits, and overall system use in making sure our customers are getting the most out of our software

Participate in tradeshows/industry events

Monitor individual workload and prioritize responsibilities

Use of time for learning, growth, and development

Working Conditions

To advise and support, requires core physical abilities

Driving company vehicles and occasional airfare travel

Sitting, walking, and standing throughout the workday

Company paid overnight travel required – travel accommodations and overnight stays will be made by the company

Training
Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX, and Dayton, OH,



as well as online courses where you will receive in-depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.

Requirements

Bachelor’s degree, College diploma, or equivalent experience

Must be bilingual in Canadian French and English

Ability to travel, with overnight hotel stays, up to 50%

Ability to travel to the United States for training when deemed appropriate

Must be a self-starter with good time management skills

Robust written and verbal communication skills

Excellent customer service and organizational skills

Ability to build strong customer relationships

Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years

Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive perks package including:

Medical, dental, vision, and life insurance

Pension plan (100% company match up to 6%)

Company car for business and personal use

Working remotely with a laptop, and other provided home office equipment

Professional development and training

Promotion from within

Paid vacation and sick days

Referral bonuses

Reynolds and Reynolds promotes a non-smoking environment. Reynolds and Reynolds is an equal chance employer.

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📌 Bilingual Entry Level Customer Success Specialist Customer Service Quebec City, QC
🏢 The Reynolds and Reynolds
📍 Quebec City