Shape client success at Emburse as a Senior Customer Success Manager in Toronto. Leverage your expertise to drive account health, retention, and customer adoption in this hybrid role.
As a Senior Customer Success Manager, you’ll oversee a diverse portfolio of enterprise clients. Your focus will be on maximizing solution value and fostering long-term relationships with C-suite stakeholders. With 5+ years in customer success or the travel industry, you will provide strategic insights, educate clients, and troubleshoot high-impact issues seamlessly.
Key Responsibilities: - Manage account health, retention,
and expansion - Conduct executive business reviews with clients - Resolve critical customer issues and escalate when needed - Advocate for client needs with cross-functional teams - Track customer metrics and partner with support teams
Requirements: - Bachelor's degree or equivalent experience - 5+ years in customer success or travel industry - Robust knowledge of Salesforce and Microsoft Office - Excellent communication and organizational skills - Proficient in data reporting with Power BI and Confluence
Drive customer success and engagement at Emburse while delivering exceptional service to a global client base.#J-18808-Ljbffr