Lead customer experience and operations at Toronto Hydro as a Director. Drive transformation, ensure compliance, and foster a high-performing setting in a hybrid setting.
In this senior leadership role, you will shape the customer journey by implementing an end-to-end strategy that integrates billing and service transparency. Utilize voice-of-customer insights to manage risks and enhance advocacy, all while optimizing operational excellence through cutting-edge solutions, including AI and automation.
Key Responsibilities: - Transform customer engagement and operations strategies - Establish service levels and journey maps for seamless experiences - Manage contact center performance and digital adoption - Drive continuous improvement and cost optimization initiatives - Ensure compliance and effective governance across operations
Requirements: - 15 years of leadership experience in customer operations - 7 years in senior roles managing large teams - Robust background in regulated industries - Proven success in managing large-scale contact centers - Preferred Master’s degree in a related field
Elevate Toronto Hydro's customer services through creative leadership and operational excellence.#J-18808-Ljbffr

📌 Director Of Customer Experience At Toronto Hydro Winnipeg (Canada)
🏢 Toronto Hydro
📍 Canada