Become the Renewals Manager at Pigment, an creative AI-powered business planning platform. Drive customer retention and ensure lasting value amidst contractual negotiations.

In the role of Renewals Manager at Pigment, you'll oversee the lifecycle of customer renewals in a scaled segment setting. This position requires a blend of commercial acumen and customer insight, ensuring customers see continual value from their engagements.

You will work closely with Customer Success, Sales, and Legal teams to strategize, forecast renewals, and maintain a scalable renewal process.

Key Responsibilities:
Own the end-to-end renewal lifecycle management
Collaborate with Sales and Customer Success for risk reduction




Analyze and forecast retention and renewal data
Lead contractual discussions effectively and confidently
Support teams in showcasing product value to customers

Requirements:
Experience in renewals or customer account management
Deep knowledge of SaaS and business planning tools
Solid negotiation skills and business acumen
Ability to derive insights from customer feedback
Organized and detail-driven approach to tasks

Join Pigment to make an impact through strategic renewals management.
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📌 Pigment Renewals Manager Role Toronto
🏢 Doist
📍 Toronto