Lead as the Technical Operations Director across Current York and Pune, India. Drive continuous improvement in API’s technology workplace and support employee productivity.

This senior IT leadership role requires overseeing helpdesk operations and managing hardware and software lifecycle strategies. Your focus will be on enhancing team collaboration across geographical boundaries while ensuring that IT services are responsive to the needs of a growing organization.

Your leadership will play a pivotal role in aligning technology initiatives with business objectives.

Key Responsibilities:
Mentor IT operations personnel in two global locations
Own helpdesk performance metrics with a focus on improvement
Manage hardware lifecycle processes for end-users




Ensure Microsoft 365's governance and optimal performance
Align IT operational strategies with organizational growth

Requirements:
15+ years in IT roles, 5 as a senior director
Experience handling distributed teams globally
Advanced knowledge of ITSM platforms and reporting
Proven track record in budget management and vendor relations
Familiarity with security protocols and compliance requirements

Steer the IT operations landscape with your strategic vision and enhance service quality across teams.
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📌 Technical Operations Director New York/pune Markham (Canada)
🏢 Accommodations Plus International
📍 Canada