We are looking for a agile and customer-focused Customer Success Specialist to joint our team! You will be the first point of contact, addressing inquiries, resolving issues, and ensuring customer satisfaction. If you enjoy helping others, problem-solving, and delivering excellence service, this role is for you!

Responsibilities :
Maintain customer satisfaction during interactions;
Review and validate orders through entry process (automated), order processing;
Confirms orders to customers;
Opens engineering change requests as needed;
Follows-up andreview ECO information;
Escalating issues to specialized teams;
Tracks orders with the planning and shipping team to meet customer needs;
Product forecasts/alignment with protect revenue quota;
Authorizes thereturn of material;
Resolving complaints ortechnical issues;
Completes orders for production made externally;
Responding to customer inquiries via phone, email;
Resolving immediate customer issues or inquiries;
Addresses customer complaints, troubleshooting, or providing assistance when needed, providing general support;




Ensure customer satisfaction and maintain positive relationships.

Qualifications :
Essential – DEC in administration or minimum 4 years of experience in a similar position
Essential – Experience in a manufacturing setting
Essential – Knowledge of the microsoft suite office
Essential – Knowledge of an ERP system
Essential – bilingualism (French & English)
Asset – Knowledge of the EPICOR system

Employment Conditions:
Permanent position
Benefits (dental care plan, disability benefits, healthcare plan, life insurance, RRSP, long-term care insurance)

Because your well-being fuels our success, we embrace a flexible hybrid model that blends connection and autonomy .

Enjoy an agile way of working that combines collaborative time in the office with remote work—supporting both performance and personal balance. Here, we don’t choose between growth opportunities and well-being: we invest in both.

📌 Customer Success Specialist Montreal
🏢 E2IP Technologies
📍 Montreal