Operations Manager – Temporary Full Time Contract (Maternity leave coverage)
Mission: As the Operations Manager, you will contribute to Extendicare's purpose of Helping People Live Better by leading all business and administrative functions in a long‑term care home. You will lead and mentor administrative staff while working closely with the Executive Director and leadership team to support the home’s daily operations. This role is accountable for the home’s financial management, payroll and benefits, scheduling and workforce administration, and other key administrative processes, with a focus on compliance with company and regulatory requirements. Through your leadership and problem‑solving skills, you will drive efficiencies and foster a welcoming environment for residents, families, and employees.

Key Outcomes

Ensure accurate and timely completion of key Human Resources (HR) processes, including employee lifecycle updates, bi‑weekly payroll, scheduling, and benefits administration. Serve as the in‑home subject matter expert for these functions.

Oversee resident billing accounts and collection processes to ensure timely payments and accurate record‑keeping.

Support the home’s financial health by proactively managing budgets, monitoring spending, and meeting financial targets. Regularly review financial reports to identify and investigate variances and take timely action to resolve issues and improve accuracy.

Maintain compliance with provincial legislation, company policies, regulatory standards, and collective bargaining agreements across all administrative and financial functions within a unionized setting.

Lead and develop a high‑performing administrative team that demonstrates Extendicare’s values and delivers exceptional service to residents, families, and employees.

Key Responsibilities

Financial Acumen – Lead and execute financial tasks such as processing payments, coding time and expenses, managing resident accounts and collections, and maintaining accurate records for banking, petty cash, and provincial funding.

Analytical Thinking – Review and interpret payroll, scheduling, budget, financial, and HR data to ensure accuracy, identify trends, flag discrepancies, and provide insights that support strategic and cost‑effective decisions, while recommending and implementing corrective actions as needed.

Customer Service – Support residents, families,



and employees by acting as the primary contact for financial or HR inquiries, resolving issues with empathy and professionalism.

Lead – Supervise and coach the administrative team, fostering a high‑performing, service‑oriented, and collaborative office environment. Manage new employee onboarding activities.

Collaborate – Partner with the Executive Director, home leadership, union partners, regional teams, and head office resources to support daily home operations and contribute to a collaborative, solution‑focused environment.

Maintain – Oversee employee files, HR documentation, learning completion, business processes, and office workflows, ensuring accuracy, confidentiality, and compliance with provincial legislation, company policies, collective bargaining agreements, and regulatory standards.

Continuous Improvement – Enhance efficiency and performance by streamlining back‑office processes, applying data insights, and supporting ongoing home initiatives, projects, and local implementation of corporate projects.

Values Alignment – Promote Extendicare’s Mission, Vision, and Values by demonstrating integrity, respect, and a commitment to residents’ rights.

Flexibility – Assume additional responsibilities or tasks that are unique to a specific home or are temporary in nature.

Required Education, Credentials, and Experience

Post‑secondary education in Business Administration, Accounting, or Human Resources.

Proficiency in Microsoft Office Suite (Word, Outlook, Teams, SharePoint) and advanced proficiency in Microsoft Excel.

Demonstrated working knowledge of cloud‑based systems such as Workday and PointClickCare preferred.

3–5 years of experience in business or office operations preferred; experience in long‑term care or healthcare is an asset.

2–3 years of supervisory or people leadership experience preferred.

Demonstrated expertise in HR, payroll, benefits administration, scheduling, accounts receivable/payable, and a strong working knowledge of practices within a unionized environment,



including the interpretation and application of collective agreements.

Proven ability to apply organizational skills, analytical thinking, and attention to detail while maintaining superior customer service in a fast‑paced, multi‑functional environment.

Demonstrated ability to manage multiple priorities under tight deadlines.

Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.

Core Competencies

Computer Skills and System Proficiency

Multi‑tasking and Prioritizing

Financial Acumen

Customer Service and Communication

Analytical ThinkingTime Management

Attention to Detail

Relationship Management

Change Management

Attributes of an Effective Leader

Strategy Development – Understands the organization’s strategy and sets priorities to make it happen.

Self‑Motivated and Results‑Driven – Takes ownership and holds themselves and others accountable for delivering high‑quality, timely, and cost‑effective results.

Collaboration – Inspires a collaborative team environment and works effectively with others while demonstrating the ability to influence.

Effective Communication – Actively listens, seeks to understand all perspectives, and communicates with respect.

Problem Solving – Recognizes and takes ownership of issues, even when they fall outside of a transparent role mandate.

Builds High‑Performing Teams – Builds the capability of individuals and teams through continuous feedback, coaching, and a commitment to learning and development.

Data Analytics & Continuous Improvement – Uses data to identify and measure performance and develop solutions that drive continuous improvement.

Benefits

Continuous mentorship and support for lifelong learning.

Opportunities for advancement and career growth within the organization.

A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.

Employee and Family Assistance Program (EFAP).

Robust benefits package.

Additional Information
Time Type: Full time

Compensation Details: $60,000.00 – $80,000.00

We are committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.

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📌 Operations Manager (OM) - Temporary Full Time - Telfer Place (Ontario)
🏢 Extendicare
📍 Ontario