Lead customer engagement and success as the Assistant Director of Customer Success Management at Moody's. Shape the future of insurance financial reporting through innovative client solutions.

As the Assistant Director, you will play a pivotal role in guiding insurers in their journey with Moody's RiskIntegrity for IFRS 17. With 5-8+ years of experience in client-facing roles, your expertise in actuarial processes and financial reporting will be crucial for fostering long-term partnerships and ensuring client retention.

Key Responsibilities:
• Manage the customer lifecycle to enhance retention
• Lead diverse client onboarding and implementation efforts
• Conduct strategic reviews to align services with client needs




• Translate complex requirements into system configurations
• Identify new business opportunities within existing accounts

Requirements:
• 5-8+ years in insurance or financial consulting
• In-depth knowledge of IFRS 17 and valuation processes
• Robust leadership and communication capabilities
• Familiarity with AI and its application in business
• Degree in a relevant field, actuarial designation preferred

Contribute to impactful client outcomes and successful partnerships at Moody's.
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📌 Customer Success Management Director at Moody's (Ontario)
🏢 Moody
📍 Ontario