Location
1221 Lynn Valley Road, North Vancouver, British Columbia, V7J 3H2

Summary
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved.

Operations / Duties & Responsibilities

Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability

Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom

Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity

Ensures staffing levels are adequate to effectively operate the business

Human Resources

Complies with Human Resources Standards

Hires and/or supports hiring for all departments, excluding Pharmacy

Maintains wage administration within SLPH guidelines

Conducts probationary reviews for current hires and annual staff performance reviews

Manages staff performance through ongoing coaching, action planning, and follow-up

Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values

Finance

Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report

Meets period, quarterly and annual targets

Sets individual goals for departments to motivate employees and ensures goals are met

Develops and executes strategies to improve business efficiency at the store





Qualifications

Planning, Judgement and Decision Making

Planning and preparation for Inventory Management

Use judgment and decision making skills to control expenses

Provides effective leadership and ongoing mentorship and ensures development of all staff

Efficient time management skills

Able to prioritize activities quickly in response to changing initiatives

Effective organization and planning skills

Experience

Previous retail management experience for a minimum of 5 years

Demonstrated ability to drive the business, lead by example and support corporate programs

Works effectively with management team

Superior interpersonal, coaching and communication skills

Strong business and financial acumen

Strong relationship builder with key internal and external agencies

Benefits
Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

Employment Type
Full time

Salary Range
$60,000.00 - $71,000.00 per year

EEO Statement
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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📌 Front Store Manager, Salaried Full Time Flexible Shifts (British Columbia)
🏢 Shoppers Drug Mart
📍 British Columbia