Air Product Specialist

Flight Centre Travel Group (FCTG) is a global travel retailer headquartered in Brisbane, Australia, operating in 23 countries. We offer dynamic opportunities across travel services, and we are looking for an Air Product Specialist to strengthen our flight product offerings.

About The Chance
Join a high-impact product team where your expertise in air travel sourcing, pricing, and supplier partnerships will directly influence our competitive edge. As an Air Product Specialist, you will shape market-leading flight offers across multiple channels, collaborate with global and regional teams, and empower consultants with tools and knowledge to succeed.

Key Responsibilities

Source and identify best-in-market air deals to ensure strong product availability across core, campaign, and tactical ranges

Partner with Supply/Procurement teams to secure competitive, exclusive offers aligned with strategy

Negotiate supplier deals that support campaign and promotional calendars

Build and maintain strong supplier and internal stakeholder relationships

Manage the full lifecycle of product offers from sourcing through execution and retirement

Curate and maintain a library of “hot offers” tailored to market needs

Ensure product content is accurate, compelling, and optimized across all platforms

Adapt global offers for regional relevance while maintaining brand consistency

Monitor product performance and provide optimization recommendations

Analyze sales data, conversion, margins, and campaign effectiveness

Conduct competitive analysis to maintain market relevance and advantage

Deliver reporting and insights to inform product strategy and decisions

Collaborate with Learning & Development teams to support training and enablement initiatives

Develop product guides, tools, and training to enhance consultant capability

Coordinate supplier training sessions and webinars

Partner with Revenue Management & Pricing teams for optimal pricing strategies





Work with offshore teams to ensure accurate and efficient deal loading

Support recent product launches and supplier onboarding initiatives

Maintain accuracy and integrity of product data across systems

Act as liaison between category teams and country packaging specialists

Contribute to a protected, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Experience & Qualifications

5+ years of travel industry experience with strong category product focus

2+ years in a product role involving sourcing and deal creation

Strong experience negotiating with suppliers and managing partnerships

Proven ability to analyze data and translate insights into action

Experience working cross-functionally with global and remote teams

Strong understanding of flight products, pricing structures, and fare rules

Advanced GDS proficiency (Sabre/Amadeus)

Knowledge of airline ticketing rules and regulations

Experience developing or supporting training and enablement initiatives preferred

Exceptional organizational skills and attention to detail

Ability to manage multiple priorities in a fast-paced environment

Strong commercial and business acumen

Excellent communication and collaboration skills

Work Perks

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.

Reward & Recognition: Celebrate successes at regular Buzz Nights and the annual Global Gathering.

Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.





Love for travel: We were founded by people who wanted to travel and want others to do the same.

Personal connections: We are a big business founded on personal relationships.

Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day, Employee Resource Groups, DEI education initiatives, and equitable practices.

A career, not a job: We offer genuine opportunities for people to grow and evolve.

We back our people all the way: We are strongly committed to supporting every employee in their professional and personal development.

Giving Back: Committed to making a difference through our Corporate Social Responsibility program, supporting nominated charities, office environmental program, LEED® Gold‑certified office spaces, and paid volunteer day per calendar year.

Benefits

Generous paid time off policy

Travel perks/discounts

Health & Wellness Programs and Employee Financial Wellness Services

National/International Award Nights and Conferences

Group benefits including extended health care, dental and vision, gender affirming care, fertility care

Insurance including life, AD&D;, critical illness, long term disability

Employee Assistance Program

RRSP/RPP with matching

Tuition Reimbursement Program

Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions

Global career opportunities in a network of brands and businesses

Location – Toronto, Canada

Annual Salary: $72,000 (dependent on experience, location, and job requirements).

We welcome applications from candidates with diverse experiences. Only selected candidates will be contacted.

We are committed to equal employment opportunity and providing a barrier‑free recruitment process. Accommodation requests are welcome.

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📌 Flight Centre - Air Product Specialist - Toronto, ON (Ontario)
🏢 Flight Centre
📍 Ontario