We are looking for a Client Service Manager to join our Programs team in our Toronto office!
As a Client Service Manager, you will be responsible for delivering a high-quality client experience through effective relationship management, responsive service delivery, and operational coordination. This role acts as the primary day‑to‑day liaison for clients, ensuring inquiries are handled efficiently while supporting the broader advisory and servicing team.

Benefits

Continued education and training investment

Personal and professional project and challenge opportunities

Integrity, respect, and diversity recognition

Entrepreneurship, innovation, and collaboration as core values

Competitive salaries and benefits from day one, including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs

Hybrid work program, wellness allowance, and year‑round social activities and events

Your Day as a Client Service Manager
Client Relationship Management

Serve as a key point of contact for the associated stakeholders

Build and maintain strong, trust‑based client relationships through proactive communication

Support ongoing client stewardship, including regular check‑ins and service reviews

Client Inquiries & Service Delivery

Manage and respond to client inquiries in a timely, professional manner

Coordinate with internal teams and external partners to resolve service issues

Ensure clear, concise communication of coverage, processes, and next steps to clients

Policy & Administrative Support

Oversee day‑to‑day servicing activities including documentation, renewals, and policy changes

Maintain accurate client records and ensure compliance with internal processes





Support the delivery of insurance programs and associated service requirements

Marketing & Growth Support

Assist with the execution of client communications, presentations, and marketing initiatives

Support proposal development and onboarding of new clients

Identify opportunities to enhance the client experience and deepen relationships

Team Coordination & CSR Oversight

Provide direction and support to Client Service Representatives handling daily servicing tasks

Ensure consistency, accuracy, and timeliness across all client deliverables

Act as a central coordinator between producers, CSRs, and specialty teams

Our Ideal Candidate

University degree in business or finance or a DEC in Insurance and financial services

RIBO License

7–10+ years of experience in client service, account management, or insurance servicing

Experience supporting advisors, brokers, or financial services teams preferred

Valuable knowledge of the MS Office Suite (Excel, Outlook, and Word)

Strong communication and organizational skills with a client‑first mindset

Ability to manage multiple priorities in a fast‑paced environment

Strong analytical and problem‑solving skills

Effective time management and organizational skills

The expected salary for this role ranges from 90,000$ to 135,000$. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. Accommodation is available on request for candidates taking part in all aspects of the selection process.

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📌 Client Service Manager, Programs (Ontario)
🏢 BFL Canada
📍 Ontario