Elevate customer experiences at SysAid as the Senior Director of Customer Retention & Growth. Lead the transformation of our post-sales organization into an AI-driven, insight-enhanced growth engine.
SysAid is redefining IT Service Management through creative AI solutions. You will own net revenue retention (NRR) while driving adoption and reducing churn through intelligent strategies. Your expertise in SaaS, customer success, and AI will be critical as you implement automated risk management and develop high-performing teams.
Key Responsibilities:
• Own and optimize Net Revenue Retention (NRR)
• Develop AI-enhanced forecasting models for churn reduction
• Drive AI-powered adoption and onboarding experiences




• Build a scalable and structured AI-driven growth engine
• Lead proactive and automated risk management initiatives
Requirements:
• 10+ years in SaaS Customer Success or related roles
• Proven track record of enhancing retention and expansion
• Experience leading AI/automation strategies
• Strong background in ITSM or workflow platforms
• Familiarity with data-driven insights and customer management
Leverage your extensive AI and SaaS expertise to redefine customer retention strategies at SysAid.
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📌 Senior Director of Customer Retention at SysAid (Toronto)
🏢 SysAid
📍 Toronto