Be a part of Canadian Niagara Hotels as a Guest Services Manager, where your leadership fosters remarkable guest interactions. Manage the Front Desk and ensure the highest level of service delivery.

This role involves leading the Front Office team, focusing on team development and outstanding guest service. You will handle recruitment, performance management, and guest relations. Collaborate with departments like Housekeeping to ensure business excellence at all levels and respond efficiently to guest feedback.

Key Responsibilities:
• Lead and support the Front Office team in service delivery
• Coordinate guest check-in and handling special requests
• Ensure compliance with standards for guest experiences




• Monitor team performance and operational audits
• Promote hotel services and amenities to drive guest engagement

Requirements:
• Proven experience in Front Office or Guest Services management
• Robust ability to resolve complaints diplomatically
• Excellent organizational and multitasking skills
• Post-secondary education in Hospitality or related field
• Availability to work flexible hours, including holidays

Thrive in a rewarding managerial role while enhancing guest satisfaction at Canadian Niagara Hotels.
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📌 Lead Guest Services Manager Position (Ontario)
🏢 Canadian Niagara Hotels Group
📍 Ontario