Location: Montréal, QC

Department: IT

Reports to: IT Infrastructure Manager

Works under the guidance of: Lead Systems Administrator / Architect

Position Type: Full-Time Hybrid

Schedule: Monday–Friday during regular business hours, with the ability to perform administrative duties and maintenance outside business hours as required.

Role Summary
The mid-level Systems Administrator is responsible for‑ the administration, maintenance, and operational support of the organization’s Windows, Active Directory, and Azure environments. This role provides L2/L3 escalation within the Infrastructure and Security team and works under the guidance of the Lead SysAdmin/Architect to ensure stable, secure, and reliable infrastructure operations across North America. The ideal candidate brings strong systems administration experience with solid Azure skills and good networking fundamentals.

Key Responsibilities

Administer and maintain Windows Server, Active Directory, DNS, and DHCP.

Perform daily operational tasks in Azure/Entra, including VM management, VNet/NSG configuration, storage, monitoring, and backups.

Support and troubleshoot issues involving Azure hybrid identity (Entra Connect).

Provide L2/L3 escalation for systems-related incidents and service requests.

Monitor system health, performance, and capacity; apply patches and updates.

Perform backup/restore operations and ensure recovery readiness.

Conduct log analysis and root-cause troubleshooting using Azure Monitor, Log Analytics, and OS-level logs.

Collaborate with other SysAdmins, network, security, web/application, and SQL teams.

Support infrastructure-related components of business applications and peripheral systems (e.g., integrations, printers, and warehouse/RF devices).





Follow standards and direction set by the Lead SysAdmin/Architect.

Document system configurations, procedures, and troubleshooting steps.

Required Skills & Experience

6+ years of hands‑on experience in a Systems Administrator role, including 4+ years working with Microsoft Azure in an operational capacity

Strong experience with Windows Server and Active Directory administration (users, groups, OUs, GPO basics, DNS/DHCP).

Solid understanding of networking fundamentals (IP addressing, subnets, routing basics, firewall concepts, DNS).

Operational experience with Microsoft Azure, including:

Virtual Machines

VNets, NSGs, routing basics

Azure Backup

Azure Monitor and basic Log Analytics

Hybrid identity components (Entra Connect)

Microsoft 365 administration (Exchange Online, SharePoint, Teams).

Experience supporting enterprise or mid-sized environments (1000–5000 users preferred).

Strong troubleshooting and analytical abilities, especially log-driven debugging.

Basic PowerShell scripting for administration tasks.

Ability to handle L2/L3 support independently while collaborating with senior team members.

Nice-to-Have Qualifications

Experience with Linux or Unix appliances (bonus only).

Familiarity with Cloudflare concepts (DNS, WAF).

Basic understanding of SQL connectivity troubleshooting.

Experience working in ITIL-driven or structured operational environments.





Competencies

Strong problem-solving and analytical thinking

Effective collaboration and communication

Adaptability and willingness to learn

Attention to detail and adherence to standards

Ability to manage multiple tasks in a dynamic environment

Why Join Us

Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability

Wellness Incentive Program and Employee Assistance Program

RRSP / 401(k) matching program

Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off

A casual, fun, and collaborative work environment

Lively social calendar—there’s always something for everyone

Generous employee discounts on our products

Ongoing learning and development opportunities

The chance to work alongside a highly talented, high-performing team

Workplace Commitments
We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.

We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.

Nexora and its family of brands, including JAM and Almo, are equal chance employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

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📌 IT - Systems Administrator (Quebec City)
🏢 JAM Industries
📍 Quebec City