Join a dynamic team as an Expert in ServiceNow Incident Management, leveraging your bilingual skills to excel in a vital senior role. Focus on improving ITSM processes and service operations.

As part of the Infrastructure and Operations team, you will provide senior-level expertise in managing and optimizing Incident Management processes using ServiceNow. Your seven-plus years of experience will be essential in troubleshooting major incidents, enhancing data integrity, and leading operational improvements.

Key Responsibilities:
• Facilitate full lifecycle incidents management and escalation
• Administer and enhance ServiceNow tools and workflows
• Conduct detailed root-cause analyses for complex issues




• Act as the Major Incident Commander during crises
• Ensure all incident documentation is accurate and timely

Requirements:
• Minimum of 7 years in IT Service Management roles
• Hands-on experience with ServiceNow ITSM solutions
• Solid analytical and facilitation skills under pressure
• Excellent bilingual communication in English and French
• Relevant IT degree or equivalent experience

Apply your technical skills to lead vital ITSM processes and ensure high-quality service delivery.
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📌 Expert in ServiceNow Incident Management (Quebec City)
🏢 Canada Mortgage and Housing
📍 Quebec City