We are looking for an experienced IVR Developer to join our team supporting a leading banking client. The ideal candidate will have strong experience developing DTMF IVR applications using Cisco CVP and Java, along with expertise in backend integrations and contact center technologies.
Responsibilities
Design, develop, and maintain DTMF IVR applications using Cisco CVP and Cisco Call Studio.
Develop Java-based custom elements and integrate with backend systems using REST APIs, OAuth2, and XML Web Services.
Deploy and support applications on Apache Tomcat.
Integrate IVR applications with Cisco UCCE/ICM routing scripts.
Configure DNIS, CTI Variables, Skill Group Queuing, and Cisco Finesse Agent Desktop integration.
Develop customer self-service IVR solutions.




Perform IVR testing and validation using Cyara.
Troubleshoot production issues and collaborate with cross-functional teams.
Required Qualifications
4+ years of experience in IVR application development.
Solid experience with Cisco CVP and Cisco Call Studio.
Experience with VXML Server and CVP Custom Elements (Java).
Experience with REST APIs, OAuth2, XML Web Services, and MS SQL Server.
Experience with Apache Tomcat.
Knowledge of Cisco UCCE/ICM, DNIS, CTI Variables, Skill Group Queuing, and Cisco Finesse.

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📌 Response Center Engineer (Ontario)
🏢 PeoplePilot
📍 Ontario