General Summary
The Operations Specialist, Technical Support, is responsible for supporting the day‑to‑day operational activities of the Technical Support team. This role oversees the management and maintenance of technical service publications operational systems and key support resources to ensure effective service operations across the dealer network. The role also encompasses various business needs such as program analysis and tracking, system management, document repository tracking, and the management of special tools (SST) and equipment through the Kia Tools, Equipment & Supplies (KTES) program. This role is also responsible for maintaining important systems to support dealers such as KDS and KGSIS, and for administrative tasks related to budgeting and planning.

This position reports directly to the Senior Manager, Technical Support. The Operations Specialist will collaborate with other functions within Service Operations, including Warranty Management and Technical Support.

Essential Duties and Responsibilities

Create and post service bulletins, tech tips, recalls and other technical documentation from multiple sources such as KHQ and KNA.

Oversee timely French translation of all materials.

Ensure that repair/replacement procedures in bulletins and technical publications are correct and applicable to the Canadian market.

Assist with implementation of new processes and procedures including the document depository.

Support key actions and initiatives such as FRFT with required materials and other tools.

Track and report on improved parts designated for recalls,



service campaigns or technical service bulletins (TSBs).

Verify repair/replacement procedures as described in bulletins and follow up on related parts availability with After Sales/MPCA.

Assist in the analysis of data and product specifications to support the formulation of dealer programs and standards.

Assist with KGSIS administration.

Provide Global Diagnostic System (KDS) support, including loaners.

Support special tools program (SST) as required, including orders and inventory control.

Other special assignments and tasks as identified.

Skills, Knowledge, Experience and Education Required

Strong knowledge of the automotive industry and service operations.

Experience in operations and administration actions.

Project management experience.

Ability to analyze and improve operational processes.

Solid problem‑solving and time‑management skills.

Excellent communication skills, both written and verbal.

Bilingualism is a plus.

Automotive Service Technician License (Journey Person Level) with a minimum of 3‑5 years’ experience.

Salary range: $60,000 – $82,501.

Perks and Benefits

Subsidized on‑site company catered lunches and a hot beverage program.

Employer‑paid company health benefits, spending allowance, and RRSP matching program.

Flexible work schedules and summer hours.

Vehicle programs.

Employee development programs and tuition reimbursement.

SMART casual dress code.

Employee lease and car purchase discounts; Friends of Kia discounts.

On‑site gym, ping‑pong, basketball, and badminton court.

Other company‑provided perks.

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📌 Operations Specialist (Ontario)
🏢 Kia Canada
📍 Ontario