L3 Hyland OnBase Production Support Engineer
Experience Required: 8+ Years

Must Have Technical/Functional Skills

Deep expertise in Hyland OnBase including Administration, Workflow, Unity, and Integration

Strong SQL and database troubleshooting skills

Experience in enterprise application architecture and support models

Experience with integration technologies including APIs, web services, and middleware

Knowledge of ITIL-based incident, problem, and change management

Preferred Skills

Experience in Insurance / Financial Services environments

Exposure to OnBase migration, modernization, or transformation programs

Experience with automation and scripting including PowerShell and batch jobs

Experience with performance tuning and system scalability

Roles & Responsibilities
L3 Incident & Problem Management

Resolve critical and complex incidents escalated from L2 support teams

Lead root cause analysis (RCA) and implement permanent fixes

Platform Engineering & Optimization

Design and implement OnBase configurations, performance tuning, and system improvements

Handle upgrades, patching, and system enhancements

Architecture & Integration Support





Provide SME support for integrations including APIs, middleware, and upstream systems

Define best practices for document workflows and automation

Release & Change Governance

Lead production releases, deployment strategies, and stabilization activities

Ensure change compliance and risk mitigation

Operational Leadership

Guide L1/L2 teams, reduce incident backlog, and improve MTTR

Drive SLA adherence and continuous service improvement

Outcome Focus

Improve system resilience and reduce critical incidents

Enable faster resolution of complex issues

Optimize OnBase performance and scalability

Ensure robust governance and release stability

Essential Skills

Hyland OnBase Architecture

OnBase Administration

OnBase Workflow

OnBase Unity

Enterprise Content Management (ECM)

APIs and Middleware Integrations

SQL and Database Troubleshooting

Root Cause Analysis (RCA)

Problem Management

Workflow Optimization

Automation

Migration and Upgrade Support (OnBase → Appian / CP4BA)

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📌 Hyland OnBase Production Support Engineer (Ontario)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Ontario