We are looking for an experienced IVR Developer to join our team supporting a leading banking client. The ideal candidate will have strong experience developing DTMF IVR applications using Cisco CVP and Java, along with expertise in backend integrations and contact center technologies.

Responsibilities

- Design, develop, and maintain DTMF IVR applications using Cisco CVP and Cisco Call Studio.
- Develop Java-based custom elements and integrate with backend systems using REST APIs, OAuth2, and XML Web Services.
- Deploy and support applications on Apache Tomcat.
- Integrate IVR applications with Cisco UCCE/ICM routing scripts.
- Configure DNIS, CTI Variables, Skill Group Queuing, and Cisco Finesse Agent Desktop integration.
- Develop customer self-service IVR solutions.




- Perform IVR testing and validation using Cyara.
- Troubleshoot production issues and collaborate with cross-functional teams.

Required Qualifications

- 4+ years of experience in IVR application development.
- Robust experience with Cisco CVP and Cisco Call Studio.
- Experience with VXML Server and CVP Custom Elements (Java).
- Experience with REST APIs, OAuth2, XML Web Services, and MS SQL Server.
- Experience with Apache Tomcat.
- Knowledge of Cisco UCCE/ICM, DNIS, CTI Variables, Skill Group Queuing, and Cisco Finesse.

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📌 Response Center Engineer (Toronto)
🏢 PeoplePilot
📍 Toronto