Join our Team

At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.

About This Opportunity

We are seeking a highly motivated and skilled Data Center Optical Technician to lead work in customer environments and co-locations. The person in this role is responsible for ensuring the reliable installation, maintenance, and operation of optical transport and infrastructure within customer data centers. They thrive on being the interface between the customer and Ericsson’s vendors, auditing and maintaining high standards of quality. The ideal candidate expects and maintains high‑quality execution from the team across installations, migrations, remediation, break/fix, and remote hands services, utilizing their strong hands‑on technical expertise. This person is able to travel to a non‑home market site at a moment’s notice and work there for several weeks at a time up to 50% of the time.

What You Will Do

- Conduct daily audits of work performed on behalf of Ericsson at customer data centers and co-locations and provide immediate feedback to 3PP technicians.
- Interact directly with the customer via their ticketing tools or face‑to‑face, providing clear and concise reports and updates that promote Ericsson’s value.
- Assist with fiber installation, decommissioning, break/fix, remediation and migration activities across data center optical and transport environments.
- Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
- Deliver services by accurately, interpreting and executing Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
- Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management.

The Skills You Bring

- Team lead experience.
- Strong command of written and verbal English for customer‑facing communications and relationship building.




- Excellent organizational, administrative, and documentation skills using customer applications and Microsoft Office suite of tools.
- 3–15 years of experience working in data center operations or a similar technical environment with direct customer interaction.
- Strong hands‑on experience with connectorized fiber optic cabling, including single‑mode and multi‑mode fiber, LC, fan‑outs, and structured cabling.
- Demonstrated experience with optical testing and transport troubleshooting.
- Ability to multitask, remain composed under pressure, and adapt in fast‑paced, high‑availability environments.
- Commitment to safety standards, quality requirements, and operational best practices.

Physical requirements

- Ability to lift and move equipment up to 50 lbs.
- Comfortable working at heights and in varying environmental conditions.

Compensation And Benefits At Ericsson

The salary offered is dependent on various factors including, but not limited to, location, and the candidate’s combination of job‑related knowledge, qualifications, skills, education, training, and experience.

The salary range for this position is:

- Location: Toronto 65,875.00‒81,375.00

Short‑Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro‑ration rules apply.

Your Health:



Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.

Your Financial Security: We invest in both your short‑term and long‑term financial wellbeing. Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees also receive basic life insurance and basic accidental death and dismemberment coverage at two‑times annual base pay at no cost, as well as short‑term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time: Your work‑life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, at least 3 personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro‑rated based on the employee’s start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Extra benefits: Ericsson offers many other company‑paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Toronto (Country/ City)

Job details: Field Services

Ericsson is proud to be an Equal Opportunity employer. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at

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📌 Data Center Technician - Toronto
🏢 Ericsson
📍 Toronto