We're hiring a Program Manager to lead two high-impact transformation initiatives focused on modernizing merchandising operations and driving AI-enabled business capabilities within a leading retail organization.

This role sits at the intersection of business operations, merchandising, planning, technology, and change management, requiring a strong leader who can drive complex programs, align stakeholders, and deliver measurable business outcomes.

What You'll Be Doing

Program 1: Visualization & Assortment Modernization

- Enhance product launch readiness processes
- Develop and improve visualization tools for merchandising teams
- Support platform adoption and process optimization
- Define user access, business requirements, and future-state capabilities
- Drive operational improvements across merchandising workflows

Program 2: AI-Driven Product Curation

- Enable AI-powered assortment and allocation decision-making
- Leverage demographic, climate, location, and competitive data
- Partner closely with AI, product, and technology teams
- Help operationalize AI insights into everyday business processes
- Support strategic planning and execution across retail operations

Responsibilities

- Lead multiple enterprise-scale programs simultaneously
- Develop and maintain detailed project plans, roadmaps, and milestones
- Create current-state and future-state process maps
- Facilitate workshops and cross-functional stakeholder sessions
- Manage risks, dependencies, budgets, and timelines




- Establish governance models and decision-making frameworks
- Prepare executive-level communications and program updates
- Translate business requirements into technology-enabled solutions
- Drive stakeholder alignment across highly matrixed teams

Required Qualifications

- 3+ years of Program Management, Project Management, Transformation, or Business Operations experience
- Experience within Retail, Merchandising, Planning, Product Operations, Apparel, or Supply Chain environments
- Strong understanding of merchandising processes and product lifecycle management
- Experience supporting GTM (Go-To-Market) initiatives
- Proven process mapping experience including current-state and future-state design
- Demonstrated success leading large-scale transformation programs
- Robust executive communication and stakeholder management skills
- Experience managing multiple concurrent workstreams and dependencies
- Ability to influence cross-functional teams without direct authority
- Experience partnering with Product and Technology organizations
- Must be based in Vancouver and able to work onsite

Nice-to-Have Qualifications

- Experience with AI-enabled products or AI transformation initiatives
- Data visualization program experience
- PLM systems experience
- Jira, Confluence, and Smartsheet experience
- Change management expertise
- PMO leadership experience
- Experience with merchandising and enterprise project management tools

📌 Program Manager (Vancouver)
🏢 Insight Global
📍 Vancouver