About the University Business ServicesUniversity Business Services (UBS) is a division of the Office of the Vice President Operations and Administration and provides a number of different services to students, staff, faculty and guests of the University. Their mission is to provide and promote revenue generating services which support the academic mission of the University in a way that remains flexible and responsive to the changing needs of the University. UBS comprises several business units including Campus Store, Duplicating and Printing Services, Parking Services, OneCard Office, Food Services, Events and Space Reservation Services, and the Urban Farm.OpportunityThe Customer Service Assistant will work at the Retail Locations or the student residence and is responsible for:Taking and preparing food and beverage orders.Using Point of Sale devices to cash out customers.Performing hot & cold food temperature checks and logging of measured temperatures.Monitoring stock levels and replenishing products.Maintenance of a clean and safe working environment.There are eight (8) Customer Service Assistant positions available.QualificationsA minimum of six (6) months of related experience in a similar role.Successful completion of a secondary school diploma.Knowledge of food service procedures, preparation and production.Knowledge of WHMIS.Knowledge of Food Safety and Physical Safety rules.Food Services Industry Toronto Public Health Food Handlers certification and Smart Serve Ontario certification are an asset.Good communications skills are required to effectively interact with students and customers in a qualified manner.Ability to work in a fast‑paced environment independently and as an effective team player is required.Excellent interpersonal and client service skills, including tact and diplomacy,



to ensure efficient and effective support for members of the TMU community.The incumbent must be comfortable being exposed to undesirable and disagreeable conditions when working in a full‑service hospitality environment with heat, fumes, odours and noise and the potential for cuts and burns if safety procedures are not followed.Physical effort: a moderate level of physical effort is required to perform the responsibilities of the role; this involves carrying or moving weights (inventory and equipment) between and including 30 pounds (lbs) for short periods of time.Equity, Diversity & InclusionTMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity‑deserving groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity‑deserving groups,



as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada.Additional Information (OPSEU)Position Number(s): 8Reports To: Senior Manager of Food ServicesDepartment: University Business ServicesEmployee Group: OPSEUVacancy Type: Term - this is a current vacancyWork Location: On siteStart Date: August 2026End Date: April 2027Hours of Work: 36.25Grade: 2Salary Scale: $39,789.57 - $43,479.16Hiring Salary Range: $39,789.57 - $46,127.06TA Specialist: Laurie ShemavonianPosting Date: May 13, 2026Application Close Date: May 22, 2026Additional DetailsQualified OPSEU candidates will be considered before members of other employee groups.Equivalent experience or a combination of equivalent experience and education may be accepted in place of education.Applicants who do not meet all of the posted qualifications may, upon the University’s sole discretion, be considered to fill a vacancy on an underfill basis.As part of the selection process, candidates may be required to complete an occupational assessment.Applications will only be accepted online through Toronto Metropolitan University's career site.We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier‑free work environment, starting with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please submit your request through the AskHR webform. All information received in relation to accommodation will be kept confidential.#J-18808-Ljbffr

📌 Bilingual Customer Service Assistant (Winnipeg)
🏢 FCC
📍 Winnipeg