Company Vision
Asahi Canada’s vision is to become an International Premium Beer powerhouse. We will achieve this by leveraging our strengths and existing success models, and by applying a challenger mind-set to everything we do. Asahi Canada's collection of premium beers each tell their own brand story and share a passion for craftsmanship, authenticity and using only the finest ingredients. Our iconic premium beers include Peroni Nastro Azzurro, GrolschPremium Pilsner, Asahi Super Dry, Pilsner Urquell, Meantime London Pale Ale, Fuller’s London Pride,Tyskie, Kozel, Lech andZubr.

Job Description
Asahi Group Holdings (our global parent company) is the third largest beer company in the world based on market capitalisation. Asahi Canada broadly operates on a stand‑alone basis. At Asahi Canada, we have a clear mandate to strengthen our position by establishing a leading premium presence. The expectations are that Asahi Canada is among the leaders in global growth within Asahi Group Holdings.

Asahi Canada has an ambitious, high-performance culture. It seeks people with entrepreneurial mindsets that thrive in fast paced, market facing environments. It offers talented individuals a unique prospect to work in world‑class teams while assuming high levels of personal accountability to deliver on the company’s mission.

Pay Range
$72,800.00 - $91,000.00

Key Purpose Statement
We are looking for a detail-oriented and proactive Customer Service Manager to join our Supply Chain team. This role is responsible for managing the end‑to‑end order fulfillment process — from order entry through invoicing — while acting as the key point of contact for resolving customer service issues. The ideal candidate is highly organized, comfortable working in SAP, and skilled at building strong relationships with both internal teams (warehouse, logistics, finance) and external customers.

Key Responsibilities





Download and process incoming customer orders on a daily basis

Create and maintain accurate orders in SAP, verifying quantity, pricing, and delivery dates align with customer agreements

Identify and resolve order discrepancies with sales, pricing, or customer teams prior to order release

Partner with the warehouse team to confirm product availability against confirmed orders

Ensure allocated inventory meets customer‑specific shelf life requirements

Proactively flag inventory shortfalls or shelf‑life risks to prevent delivery delays or order rejections

Confirm proof of delivery before initiating the invoicing process

Generate and issue accurate invoices in SAP once delivery has been confirmed

Reconcile invoiced amounts against confirmed order quantities and agreed pricing

Review and challenge unsupported customer deductions (e.g., late fees, shipment variances)

Apply credits and adjustments where appropriate, following internal approval processes

Serve as the primary contact for customer inquiries and complaints, including delivery issues, damaged goods, and expired product

Investigate and respond to customer concerns promptly, coordinating with warehouse and logistics as needed

Identify trends in recurring customer issues and recommend process improvements

Actively seeks out opportunities to identify and deliver process improvement and automation initiatives that reduce manual activities and complexity (e.g., EDI implementation)





Challenges the status quo in existing order‑to‑cash workflows and recommends solutions to drive efficiency

Partners with IT, supply chain, and cross‑functional teams to scope, test, and implement improvement projects

Works with Warehouse & Logistics Manager to understand opportunities for cost reduction and any changes such as MOQ requirements are understood, agreed with customers and accurately reflected in SAP.

Reports and delivers on customer service KPI performance, including:

Open order reports

On‑time‑in‑full (OTIF) / on‑time delivery reports

Deduction and credit tracking reports

Other ad hoc reporting as required by the business

Analyzes reporting data to identify trends, flag risks, and support decision‑making for leadership

Key Capabilities Required

3-5+ years of experience in customer service, order management, or supply chain administration

Hands‑on experience with SAP (or similar ERP system) required

Strong attention to detail and accuracy in order entry and invoicing

Strong analytical skills with experience building and interpreting reports (Excel/SAP)

Excellent communication and problem‑solving skills

Ability to manage multiple priorities and work cross‑functionally with warehouse, logistics, sales, and finance teams

Experience in [CPG/beverage/food industry] an asset

Based in Toronto (65 Heward Avenue)

ASAHI BEHAVIOURS

Committed–wedowhatwesaywewilldo

Cooperative–wearestrongerwhenweworktogether

Curious–weare openmindedanddiscoverbetterways

Bold–weareclearanddecisiveinwhateverwedo

Empowering– Ibringoutthebestin mypeople

We appreciate and review all applications but contact only those applicants who best fit our requirements.

Asahi Canada welcomes applications from people with disabilities and will make accommodations, upon request, for any part of our selection process.

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📌 CUSTOMER SERVICE MANAGER (Ontario)
🏢 Asahi Canada
📍 Ontario