Elevate client interactions with DRMG's Senior Manager, Client Experience role in Oakville, Ontario. This full-time position focuses on exceptional service and strategic client retention.

As a Senior Manager leading the Client Services team, you'll orchestrate the entire client journey to align with revenue and retention goals. This role requires a fierce dedication to process optimization and customer satisfaction, ensuring standardized high-quality interactions. Your contributions will help foster a culture of continuous improvement and proactive support across departments.

Key Responsibilities:
• Manage Client Services and Graphics teams to ensure coverage
• Optimize the client journey through feedback loops and metrics
• Define service level agreements and operational excellence standards




• Serve as point of contact for escalations and conflict resolution
• Ensure CRM data governance and client interaction visibility

Requirements:
• Bachelor's Degree or Diploma in Business or Marketing
• Minimum 5 years in operations or customer service
• 2-3 years in direct people management role
• Experience in media, marketing, or advertising industries
• Robust communication skills and conflict resolution experience

Lead the charge in client experience excellence at DRMG, where your impact ensures satisfaction and retention.
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📌 Senior Client Experience Manager at DRMG (Ontario)
🏢 Direct Response Media Group
📍 Ontario