Drive innovation in contact centers as you integrate CCaaS solutions, focusing on client needs while configuring state-of-the-art cloud systems. This temp-to-hire prospect allows for impactful contributions at every stage of the project.As a key player in the project delivery team, your expertise in platforms like Genesys Cloud CX or Five9 will be crucial. You will implement, configure, and test solutions while maintaining an arsenal of technical documentation. Your role will also encompass building Voice Bots and enhancing omni-channel capabilities.Key Responsibilities:Provide expertise in CCaaS and associated platformsDevelop and maintain technical libraries for project supportImplement SIP trunking and multi-channel interactionsCreate user configurations including skills and campaignsTrain users and resolve support issuesRequirements:At least 5 years of contact center experience3 years in CCaaS deployment rolesTechnical knowledge of cloud service providersProficiency in English and FrenchUniversity degree in a relevant fieldEmpower the future of contact centers by using your technical skills to offer top-notch integrations and training.#J-18808-Ljbffr