Drive innovation in CCaaS solutions at Accenture Song. This pivotal role focuses on leading transformative initiatives and engaging with technology to enhance client offerings.
As a CCaaS Delivery Lead, you will shape the future of customer service technology and ensure alignment with business goals. Your responsibilities include managing end-to-end delivery, enhancing CCaaS platforms, and communicating progress to stakeholders. With over 10 years of experience, you'll leverage strategic leadership to influence project outcomes.
Key Responsibilities:
• Lead delivery lifecycle for complex CCaaS solutions
• Foster robust relationships with senior management
• Manage platform migration and rollout strategy
• Collaborate with technology partners on CCaaS designs
• Oversee Agile planning and resource management
Requirements:
• 10+ years in Cloud Contact Center platforms
• 7+ years in project management and stakeholder engagement
• 5+ years implementing AI chatbots and digital roadmaps
• Proficient in English for diverse stakeholder interaction
• Experience with both Agile and Waterfall SDLCs
Elevate customer experience through your expertise in CCaaS transformation at Accenture Song.
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📌 Lead CCaaS Transformation at Accenture (British Columbia)
🏢 Accenture
📍 British Columbia
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